Class - supplem (but a keeper, strongly recommended): The Six Dimensions of Customer Experiences; factors that characterise those dimensions (inner circle) and the enablers for succeeding in those dimensions (outer circle).
Retail: Its Personal (Infographic). The data breaks down different categories of shopper as well as tips to increase engagement and awareness. Take a look at their findings to see what tips and tricks you can use in your business.
Customer Experience Is More Important Than Advertising [Infographic] Only of customers trust advertising the most for service information, so can your good customer experience to help seal the deal with customers?